FAQs

Select the desired product and press "ADD TO CART".
You can continue shopping or edit your cart and then proceed to Checkout.
At checkout, you can either log into your account, create an account or checkout as a guest.

Orders placed on weekdays will be processed within 1 business days after the order is placed.
Please note that we do not process, ship orders on Saturdays and Fridays or on Holidays.
Our business days are Sundays through Fridays, excluding holidays.
Orders may be subject to customs clearance, which may cause delays beyond provided delivery estimates.
All applicable custom fees, taxes and duties are the sole responsibility of the customer.
If your order takes longer, please email us at support@ellsoll.com.

We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please contact immediately after placing your order at support@ellsoll.com.
We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.

If the product received is damaged, we will help.
Please e-mail photos of the damaged products, a brief description of the damage and the order number to support@ellsoll.com.
We will follow-up with next steps as soon as possible.

First, please check the package carefully.
In most cases, the items might still be in the box.
Before you get worried that some items are missing from your parcel, make sure you have thoroughly checked the packing materials.
In some cases, some items are shipped separately and you would receive different tracking numbers if it is the case.

Second, contact us
If a product is missing, we will help. Please e-mail photos of the shipping label and the box with the items received, a brief description of the situation, the order number to support@ellsoll.com.
We will follow-up with next steps as soon as possible.
You can tell us about your missing item within 30 days.
If 30 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or reship.

We do not store any of your credit card information on our website.
We use a reputable and secure payment processor available, for processing all of our online transactions.

Shipments are fulfilled as soon as your order is verified, it may take up to 24 hours to process and ship your order during business days (Sunday - Friday).
After your order has been shipped, delivery time is 7-15 business days.
Please keep in mind that during holidays or limited edition launches, this time may vary.
To ensure the best delivery service, we ship using the top carriers.

United States.

You can return your order within 30 days.
If 30 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging and the tag must be attached.

To return your product, you should contact our support at support@ellsoll.com and they will assist you with your return.
Please state the reason of your return in your email and your order number.

If you need to exchange a product, send us an email at support@ellsoll.com with your enquiry.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Once you have received an email from us confirming your refund, please allow 7-15 business days for the money to reach your account.