Last updated: August 15, 2025
Ell Soll Fashion (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit ellsoll.com, purchase products, or otherwise interact with our services.
By using our site, you agree to this Privacy Policy.
1. Information We Collect
We collect personal and non-personal information in the following ways:
- Information You Provide Directly:
・Full name
・Shipping and billing addresses
・Phone number
・Email address
・Payment information (credit card, PayPal, or other methods)
・Account login details (if you create an account)
・Newsletter sign-ups (email and/or SMS subscriptions via Omnisend)
・Customer service inquiries or product reviews
- Information Collected Automatically:
・IP address and geolocation data
・Browser type and version
・Operating system and device type
・Referring websites or advertisements
・Pages you visit, items viewed, and time spent on our website
・Cookies, pixels, and similar tracking technologies
- Information from Third Parties:
・Marketing partners (e.g., Meta/Facebook, Google, Omnisend) may provide engagement and ad interaction data.
・Payment processors confirm your payment status.
・Shipping carriers provide delivery status updates.
2. How We Use Your Information
- We use your personal information for purposes including:
・Order Fulfillment – to process payments, ship orders, and provide receipts.
・Customer Support – to respond to inquiries, resolve disputes, and provide updates.
- Marketing & Communications:
・To send promotional emails and SMS via Omnisend and Klaviyo.
・To deliver targeted ads through platforms like Meta and Google.
・To recommend products and personalize shopping experiences.
- Analytics & Improvements:
・To understand website usage and improve services.
- Security & Fraud Prevention:
・To verify identity, detect fraud, and prevent abuse.
- Legal Compliance:
・To comply with tax, accounting, and regulatory requirements.
3. Sharing of Information
We may share your information in the following ways:
- Service Providers:
・Shopify (e-commerce hosting platform)
・Omnisend & Klaviyo (email & SMS marketing automation, subscriber management, analytics)
・Payment Processors (Shopify Payments, PayPal, credit card processors)
・Shipping Providers (USPS, UPS, FedEx, DHL)
・Analytics & Ad Partners (Meta/Facebook, Google Analytics, TikTok Ads)
- Legal & Safety:
・When required by law, regulations, or legal processes.
- Business Transfers:
・In the event of a merger, acquisition, or sale of assets.
We do not sell personal data. However, some sharing of data with advertising platforms may be considered “sharing” under California law.
4. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:
・Keep items in your cart and remember preferences.
・Analyze site traffic and performance.
・Deliver personalized advertising.
・Track email engagement (via Omnisend).
You can control cookies in your browser settings, but disabling them may affect site functionality.
5. Your Privacy Rights
Depending on your state, you may have the following rights:
・Access & Portability – Request a copy of your personal data.
・Correction – Ask us to fix inaccurate information.
・Deletion – Request that we delete your personal data (subject to law).
・Opt-Out of Marketing – Unsubscribe from emails or SMS at any time via the unsubscribe link in Omnisend messages or by contacting us.
・Opt-Out of Targeted Ads – Visit YourAdChoices.
- California Residents (CCPA/CPRA):
・Right to know what data we collect and how it is used.
・Right to delete personal data.
・Right to opt out of “selling” or “sharing” data.
・Right to non-discrimination for exercising privacy rights.
To exercise your rights, email us at support@ellsoll.com.
6. Children’s Privacy
Our services are not directed to children under 13 years old, and we do not knowingly collect their personal information. If you believe your child has provided us data, contact us and we will delete it.
7. Data Retention
We retain information as follows:
・Orders & transactions: 5 years (for tax/legal purposes).
・Marketing data (via Omnisend & Klaviyo): Until you unsubscribe or request deletion.
・Customer support data: 2 years after resolution.
・Account data: Until the account is deleted by you.
8. Data Security
We use technical, administrative, and physical safeguards to protect your personal data. Sensitive data (like payments) is encrypted. However, no system is 100% secure.
9. International Data Transfers
Your data may be processed outside of your country, including in the U.S., Canada, and Israel. By using our services, you consent to these transfers.
10. Third-Party Links
Our site may link to third-party sites (Instagram, TikTok, Facebook). We are not responsible for their privacy practices.
11. Do Not Track Signals
We do not currently respond to browser “Do Not Track” (DNT) signals due to lack of industry standards.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted with a new Updated Date.
13. Contact Us
If you have questions about this Privacy Policy, please contact us:
Email Address: support@ellsoll.com
Phone number: +972-528227843
