FAQs
How to track my order?
You can easily track your order here:
How fast will my order be processed?
Orders placed on weekdays will be processed within 1 business days after the order is placed.
Please note that we do not process, ship orders on Saturdays and Fridays or on Holidays.
Our business days are Sundays through Fridays, excluding holidays.
Orders may be subject to customs clearance, which may cause delays beyond provided delivery estimates.
All applicable custom fees, taxes and duties are the sole responsibility of the customer.
If your order takes longer, please email us at support@ellsoll.com.
Can I cancel or change my order?
We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please contact immediately after placing your order at support@ellsoll.com.
We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.
How is my credit card information saved?
We do not store any of your credit card information on our website.
We use a reputable and secure payment processor available, for processing all of our online transactions.
What shipping options do you have?
Shipments are fulfilled as soon as your order is verified, it may take up to 24 hours to process and ship your order during business days (Sunday - Friday).
After your order has been shipped, delivery time is 5-10 business days.
Please keep in mind that during holidays or limited edition launches, this time may vary.
To ensure the best delivery service, we ship using the top carriers.
